Privacy Policy
Last updated June 17, 2026
This policy explains how CallFelix handles information on this website and the staff demo dashboard. It is written to be plain and conservative. Any production use of the CallFelix service by a community or operator is governed by a separate services agreement and, where applicable, a Business Associate Agreement (BAA) — not by this page.
What this policy covers
This policy applies to the public CallFelix marketing website and to the staff demo dashboard, which runs on seeded, fictional data — not real resident information. It does not govern the live CallFelix service used by a paying community; that is covered by the agreement between CallFelix and that community.
Information we collect
- Website usage. Our hosting and infrastructure providers process standard request data — such as IP address, browser type, and the pages visited — to serve and secure the site.
- Messages you send us. If you email us or request a demo or quote, we receive your email address and whatever you choose to include.
- Staff demo sign-in. When a staff user signs into the demo, we set an essential, HTTP-only session cookie to keep them signed in. The demo contains no real personal health information.
We do not use advertising cookies or third-party marketing trackers on this website, and the site is not directed at residents — residents never create accounts or log in.
How we use information
We use the information above only to operate and secure the website and demo, to respond to your inquiries, and to improve how we explain the product. We do not sell personal information.
Who processes it
We rely on service providers — for website hosting, application hosting, and the database behind the demo — that process data on our behalf under their own terms. We share information with them only as needed to run the site and demo, and not for their own marketing.
How we protect data
CallFelix is engineered HIPAA-first. In the product, each community’s data is isolated at the database level and that isolation is verified by automated tests, and operational logs are kept free of personal health information. We are working toward a fully BAA-covered vendor stack. The public website and demo deliberately contain no real personal health information.
Health information and HIPAA
Where CallFelix handles protected health information for a community in production, it does so under a services agreement and a Business Associate Agreement that set out the applicable obligations. This website and the demo are not a vehicle for processing real health information, and you should not send us protected health information by email.
Your choices
You can browse the marketing site without giving us any personal information. If you have contacted us and would like us to update or delete the message you sent, email us and we will help.
Changes to this policy
We may update this policy as the product and our practices evolve. When we do, we will revise the “last updated” date above.
Contact
Questions about privacy? Email us at support@callfelix.io.