Up to 250 residents
$589/ community / month
for communities of up to 250 residents
- The full product — every feature, every tier
- Unlimited staff seats and roles
- 24/7 resident line with life-safety escalation
One price per community. Everything included.
Transparent tiers by resident count — the number you already know. Every tier includes the entire product and unlimited staff seats, for a line that answers at 3 p.m. and 3 a.m. alike.
Pricing tiers
251–350 residents
$729/ community / month
for communities of 251–350 residents
- The full product — every feature, every tier
- Unlimited staff seats and roles
- 24/7 resident line with life-safety escalation
351–450 residents
$949/ community / month
for communities of 351–450 residents
- The full product — every feature, every tier
- Unlimited staff seats and roles
- 24/7 resident line with life-safety escalation
One-time setup: $1,499. Concierge onboarding and training — line provisioned, residents imported, routing and escalation configured, your team trained (printable staff manual included), first test call placed together.
500+ residents? Enterprise. Larger communities and campuses get a custom agreement sized to how they operate — contact us for a number built with you.
It doesn't replace your technician. It replaces everything between the resident and the technician.
The answering, the clarifying questions, the ticket typing, the routing, the 2 a.m. coverage, the survey prep — the layer of work that today falls on your front desk, your maintenance director, or an answering service.
8,760
hours covered a year
A full-time hire covers about 2,080. Your line answers every one of the year's 8,760 — nights, weekends, and holidays included.
1
flat price per community
Every feature at every tier, emergencies included — no add-ons, no usage meters to decode, no line items that grow behind your back.
$0
in per-seat fees
Unlimited staff accounts at every tier. Tools that price per user charge you more every time your team grows — CallFelix doesn't.
The ROI
A real-world cost example
No borrowed statistics — arithmetic you can redo with your own numbers. Here's a community on our first tier.
25
resident maintenance calls per day
Each call takes staff about 6 minutes to answer, clarify, document, route, and hand off. That's 2½ staff-hours every single day —
912+ hours a year
A full-time maintenance coordinator who owns this work typically earns $60,000–70,000 a year in salary alone — before benefits, taxes, and turnover — and covers business hours only. The work that fills that seat — answering, documenting, routing, the after-hours phone — is exactly the work CallFelix does, around the clock.
CallFelix Tier 1
$7,068 / year
- ~$58,000 saved every year — at a $65k salary midpoint, before benefits
- 650%+ ROI in year one, including the $1,499 setup — and roughly 820% every year after
- Pays for itself in under 2 months
- 24/7/365 coverage instead of 9-to-5
Your numbers will differ — swap in your own call volume and salary; the arithmetic is the point. We'll run it with you on a call.
Where the savings come from
- Intake typing goes to zero — every ticket arrives written, categorized, and routed, with the call transcript attached
- Routine after-hours calls stop waking anyone — while a true emergency pages your on-call staff instantly
- Survey prep becomes a print button — every escalation and response time, immutably logged in the binder
- Chronic equipment problems surface after repeat strikes instead of hiding in someone's memory
- Warranty expirations stop slipping past — repairs the manufacturer owes stay the manufacturer's
- Growing the team never grows the bill — unlimited staff seats at every tier
How the pricing works
Three simple parts — no per-seat math, no resident fees.
Priced per community, by resident count
Each community gets its own Felix line, settings, and isolated data. Your tier is simply the community's resident count — the one number you already know, not a usage meter you have to guess.
Unlimited staff seats
No per-user pricing, ever. Add every technician, office coordinator, and director — your whole team works from the same dashboard and the bill doesn't move.
Annual agreements for operators
Multi-community operators get a single annual agreement with per-community settings — one relationship, one invoice, predictable budgeting.
We never hard-cut a live safety line for non-payment
Billing problems are billing problems. A resident in distress is not. If an invoice slips, we degrade gracefully — notice, a grace period, then a staff-only mode — but an emergency-capable line stays able to reach a human. It is a product principle, and we put it in the contract.
What every community gets
Every tier includes the entire product — the tier is only your community's size.
- A dedicated voice line residents just call — no app, no resident logins
- 24/7 answering with automatic, structured work-order filing — one order per problem, even when a call mentions several
- Deterministic life-safety escalation to a human, with an auditable trail of who was paged and when
- The staff dashboard with live transcripts, priority sorting, and a per-technician My Work queue
- An asset registry with preventive-maintenance schedules, warranties, and equipment photos
- Trade-routed staff email notifications and a contractor directory with logged outreach
- Per-community settings: work-order routing, escalation, and on-call staff
- Unlimited staff accounts with roles — owner, admin, manager, technician, front desk, viewer
Pricing questions
What does the $1,499 setup cover?
Concierge onboarding and training, end to end: we provision your community's line, import residents and rooms, configure work-order routing, escalation, and on-call staff, train your team on the dashboard — with an in-app help center and a printable staff manual to keep — and place the first test call with you. You go live with everything working, walked through together rather than handed off.
Do you charge per staff member?
No. Unlimited staff seats are included at every tier. Growing your team never grows your bill — which is also why the per-community price is the honest comparison against tools that charge per user.
Do you charge extra for emergency calls?
No. Life-safety escalation is core to the product, not a paid add-on. A call that turns into an emergency is handled the same as any other.
What if a community has more than 450 residents?
That's our enterprise tier — larger communities and campus settings get a custom agreement sized to how they actually operate. Reach out and we'll put a number together with you.
What happens to the line if an invoice is late?
We degrade gracefully — notice, then a grace period, then a staff-only mode — but we never hard-cut a live, emergency-capable line for non-payment. That rule is written into how billing works, because a maintenance line can ring at the worst moment.
Give your residents one number that always answers.
See the staff dashboard with live demo data, or book a walkthrough.