About CallFelix

CallFelix is the voice-first maintenance line built specifically for senior living — cutting-edge on the inside, a simple phone call on the outside. A resident calls one number, talks in plain words, and the right work order gets filed — with a real human reached the moment a call sounds like an emergency.

Why we built it

In senior living, the maintenance line is not just about a leaky faucet. The caller may be 70 to 95 years old, hard of hearing, and phone-first — and a medical emergency can arrive on a “maintenance” call. Most maintenance software was built for industrial teams and retrofitted to communities: it asks a resident to type a request into an app or a portal. For the people who need it most, that is a wall, not a front door.

We started from the resident’s side of the phone. What if the line simply answered, listened patiently, handled the everyday request without a single tap — and, above all, never mishandled the call that turned out to be an emergency? That is CallFelix.

What we’re building

A new category: the senior-living voice line — resident-facing maintenance intake by phone today, with text and photo joining the same number next, and deterministic life-safety escalation built into the architecture. Not a chatbot bolted onto a form. The phone is the product.

What we stand on

The principles that decide every product call we make.

Safety is designed in, not hoped for

Every call is screened for danger before the AI responds, and a human is reached by deterministic rules — not by a model's judgment. That screening is tuned to English speech today; callers are answered in any language, and anyone can reach a person by pressing 0. On a line a frightened resident might call, that distinction is everything.

Residents never have to learn anything

No app, no portal, no password. The line works the way someone has used a phone their whole life. Dignity means the technology adapts to the resident, not the other way around.

We would rather under-claim

We measure our own system and publish the scope honestly — including what we have not yet tested. A safety product earns trust by being candid, not by rounding up.

One number for everything

Residents — and their families — save a single contact and simply call it. Nobody manages an account, ever. Text and photo intake join that same number next, so it only gets more useful.

Where we are, honestly

The line is live and the staff dashboard is real — you can try the demo with seeded data right now. We are engineered HIPAA-first — each community’s data is isolated and that isolation is proven by automated tests, and operational logs are kept free of personal health information — and we are working toward a fully BAA-covered vendor stack as we bring on our first communities. We will keep telling you exactly what is shipped, what is measured, and what is still ahead. That is the only way to earn a place on a safety line.

See how it works Get in touch

Give your residents one number that always answers.

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