The maintenance line your residents can just call.

CallFelix is a voice-first maintenance system (a CMMS) purpose-built for senior-living communities. Residents call one number, talk naturally to an AI named Felix, and a structured work order is filed automatically — with a deterministic safety layer that connects a human the moment a call sounds like an emergency.

They call one saved number and describe the issue in plain words — there is no app, no portal, and no login. Felix recognizes returning callers, confirms the details back once, and files the work order — one per problem, even when a single call mentions several.

Before the AI responds, every call is screened for danger — a fall, gas, smoke, chest pain, or a request for a person — and a real human is connected immediately, with a 9-1-1 prompt as a backstop. This escalation is deterministic: it is built into the system's architecture, not left to a language model's judgment. The spoken-emergency screening is tuned to English speech today; callers are answered in any language, and anyone can reach a person by pressing 0.

No. Residents save one contact and simply call it — there are no logins and no passwords, ever. Text and photo intake are next on the roadmap, so the same saved number will keep doing more.

For most communities, yes — CallFelix is a full CMMS, not just an intake line. Work orders land on a staff board with per-technician queues; equipment lives in an asset registry with preventive-maintenance schedules, warranties, and photos; repeat problems surface their history; and staff email routes each trade to the right person. The difference is the front door: residents reach it by phone.

Yes. Every registered asset — boilers, elevators, PTACs, laundry machines — carries recurring preventive-maintenance tasks on a calendar with due and overdue tracking, completion notes, and life-safety flags. When a resident calls about a piece of equipment, the work order links to that asset automatically, so a failing unit shows its pattern before you replace it.

Each community's data is isolated at the database level and that isolation is proven by automated tests, and operational logs are kept free of personal health information. CallFelix is engineered HIPAA-first as it works toward a fully BAA-covered vendor stack.

Those tools capture maintenance requests on a screen, so a resident or staff member still has to type them in. CallFelix is the resident-facing voice line on top of a full CMMS core: seniors simply call, intake happens with zero manual triage, and emergencies are escalated to a human by design.