Founder-led pilots now open
The maintenance line that answers at 2am — and the CMMS behind it
Tenants call one number for every repair. Felix answers around the clock, files a clean work order while they talk, and escalates real emergencies — a burst pipe, no heat, a carbon-monoxide alarm — by calling your on-call phone until a human takes it. Built for senior living, where a mishandled call is a life-safety event; now taking rental portfolios.
One number does the whole job
Every call answered, day and night
Tenants call one saved number and describe the problem in plain words. No voicemail, no answering-service relay, no morning triage pile — the work order files itself while they talk.
A full CMMS, not a message pad
Work orders land on a board your team actually works: per-technician queues, status and priority, the full call transcript attached, and an audit trail on every ticket.
Assets and preventive maintenance built in
Water heaters, furnaces, and building equipment live in a registry with recurring PM schedules, due and overdue tracking, warranties, and repeat-trouble history per unit.
Status calls stop reaching your coordinator
“Any word on my repair?” gets answered on the line, from the ticket itself — and every touch is logged, so your team sees exactly what the tenant was told.
Emergencies don’t wait for business hours — neither does the escalation
Before the AI ever responds, every call is screened for danger by a deterministic, tested phrase engine — never a language model’s judgment. A burst pipe, active flooding, no heat, gas, smoke, or a carbon-monoxide alarm triggers the loop: Felix gives the tenant clear guidance, frees their line, and calls your on-call staff — re-ringing until someone presses 1 to own it. If nobody does, it goes up as a red alarm on every staff screen. Every page, every acknowledgment, and every response time is recorded in an exportable audit binder.
And because the engine was built for senior living, the reflexes run deeper than habitability: a tenant who says “I’ve fallen” or “I can’t breathe” gets the same immediate human escalation, with 9-1-1 guidance first. That reflex comes standard.
In several states a promptly answered maintenance line isn’t a nicety — it’s code (Texas, for example, requires 24-hour emergency contact availability for many rental properties). An always-answered line with a documented escalation trail is compliance posture, not just convenience.
The category has a hole. This fills it.
AI phone tools for property management are intake layers
They take the call, then sync a ticket into someone else’s system — they don’t own the work order, the technician queue, or the equipment history. CallFelix owns the whole maintenance record.
CMMS platforms have no tenant line
Work-order software assumes someone types the request in. Your tenants’ front door is a phone call — especially after hours, and especially when something is actively going wrong.
Answering services relay messages
A human answering service writes a note and the note waits. CallFelix files the structured ticket, links it to the unit and its equipment history, pages the right person for true emergencies, and logs who acknowledged and how fast.
Product observations reflect the publicly documented state of the property-management AI-phone, CMMS, and answering-service categories as of July 2026.
Honest numbers only
You may have seen a statistic that a large share of maintenance emergencies happen after hours. We looked hard for its source — there isn’t a defensible one, so we won’t cite it. Our pilot telemetry logs every call with a timestamp, so the after-hours picture we publish will be measured, not folklore.
Simple, flat pricing by doors under management
One flat monthly price for your whole portfolio tier — unlimited staff seats, the full CMMS, email notifications, and emergency escalation included. No per-user fees, no add-ons, month-to-month. We’re finalizing published pricing during the pilot program.
Pilot pricing — talk to usQuestions property managers ask
Does CallFelix replace my property-management software?
No — it runs alongside it. CallFelix owns the maintenance conversation: the tenant call, the work order, the technician queue, the equipment history, and the emergency escalation. Your PMS keeps leases, rent, and accounting. The pilot requires zero integration, and PMS integrations are on the roadmap.
What happens when a tenant calls about a burst pipe at 2am?
The call is answered immediately and screened for danger before the AI responds — burst pipes, flooding, no heat, gas, smoke, and carbon-monoxide alarms are detected deterministically, by a tested phrase engine rather than a language model's judgment. Felix gives the tenant clear guidance, ends the call so their line is free, and then calls your on-call phone — re-ringing until someone presses 1 to take it. Unacknowledged emergencies go up as a red alarm on every staff screen.
Do tenants need an app or a portal?
No. Tenants save one phone number and call it — no app, no login, no password. Felix recognizes returning callers by their number, greets them by name at their address, and files the work order while they talk.
What does it cost?
Flat monthly pricing by doors under management, with everything included — unlimited staff seats, the full CMMS, email notifications, and emergency escalation. No per-user fees and no add-ons. We are finalizing published pricing during the pilot program; email us and we'll walk you through it in one call.
What size portfolios is this built for?
Professionally managed residential portfolios from a couple hundred to a few thousand doors — single-family rentals, small multifamily, or a mix. Scattered-site portfolios work naturally: every unit is a street address, and Felix confirms the address on the call.
Run it on one property for 90 days
Founder-led pilots, starting in Maryland: one property, month-to-month, parallel to your current process — nothing gets switched off. You’ll get our cell numbers, and your tenants get a line that always answers.
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